Interpretation and Definitions
Terms such as Account, Service, Website, Company, and You have the same meaning as in our Terms and Conditions. References to responsible gambling cover education, player controls, and assistance options offered on the Website.
Principles and Scope
We want entertainment to stay within healthy limits. That requires clear information, optional controls that are easy to set, and quick access to help if you feel at risk. The measures on this page aim to prevent harm, reduce triggers, and support informed choices across slots, tables, and live content.
Information and Contact
You can reach our team by email at [email protected] for guidance on limits, cool off, or exclusion. We do not share your request outside the support process unless the law requires it. You can also take a short self-assessment at Gambling Therapy: https://gamblingtherapy.org/information/do-i-have-a-gambling-problem/ and browse additional resources at https://gamblingtherapy.org/
Player Tools You Can Enable
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Set controls in your account at any time. Changes appear on screen before you confirm.
- Deposit limits by day, week, or month
- Loss and wager limits with clear tracking
- Reality checks that show time spent in session
- Time out for short breaks from 24 hours to several weeks
- Product blocks that hide selected game categories
Helpful Habits Before You Play
Plan your spend based on your own budget and treat outcomes as entertainment. Avoid chasing losses or extending sessions to recover a bad run. Take breaks when tired or distracted and never play under the influence of alcohol, drugs, or medication that affects judgment. Keep gambling in balance with other hobbies.
Minor Protection
Access is for adults only. We run age and identity checks and may request proof if anything is unclear. Secure your device and login details so that minors cannot access the Service. Parents and guardians can add internet filters and device controls.
Self-Exclusion
If you believe gambling is harming you or you want a long break, ask for self-exclusion. During exclusion you cannot log in, deposit, or open new accounts, and we block marketing where possible. Choose a period from six months to five years. Exclusion cannot be lifted early and applies from the moment we confirm your request by email.
How to Request a Break or Exclusion
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Our team will guide you through the steps and confirm timing in writing. Be ready to verify the account owner.
- Use [email protected] to request time out or exclusion
- Tell us the length you want and any additional blocks
- We will confirm once the control is active and explain what happens next
Please do not attempt to bypass controls. If you try to reopen or create another account during exclusion we will close it once detected.
Monitoring and Fair Play
We review play patterns to keep games fair and to spot signs of harm such as rapid session expansion or repeated reversal of limits. Reviews can lead to advice, temporary restrictions, or stronger measures. These checks are designed to protect you and will not affect historical results.
Third-Party Support and Emergencies
If you feel at immediate risk, contact local health services without delay. For ongoing support, Gambling Therapy provides free tools and live support in multiple languages at https://gamblingtherapy.org/
Updates to This Page
Responsible gambling controls evolve. We may add new options or adjust processes. The latest version is posted here and applies to current sessions and future play.