Purpose of this Notice
We describe what data we collect, why we collect it, how long we keep it, and what rights you have. The website is not intended for children and we do not knowingly collect data from anyone under the legal age.
Who We Are and How to Contact Us
The website and app are operated by the company acting as data controller, responsible for deciding how and why personal data is processed. A data privacy manager oversees compliance and responds to requests.
For privacy questions or to exercise your rights, email [email protected].
We encourage you to contact us first so we can address concerns before you approach a regulator.
The Data We Collect
We collect information you provide directly, information generated by your use of the site, and information from trusted third parties. Typical categories include:
- Identity and contact data such as name, date of birth, address, email, and phone
- Photographic ID for verification
- Financial and transaction data related to deposits and withdrawals
- Technical and usage data such as IP address, device, browser, and interaction logs
- Profile, preferences, survey responses, and marketing choices
We may create aggregated statistics that do not identify you.
How We Collect Data
Data comes from forms you complete, documents you upload, and interactions with support. We also use cookies and analytics to capture technical and usage information. Where lawful, we obtain data from payment providers, verification vendors, and other service partners that help us onboard and protect accounts.
How We Use Data and Legal Bases
We process personal data to operate the service and meet legal duties. Key purposes include:
- Creating and managing accounts, communicating about service changes, and providing support, based on contract performance
- Verifying identity, preventing fraud, and meeting AML and KYC obligations, based on legal obligation
- Improving products, security, and site performance, based on legitimate interests
- Personalising offers and running marketing, based on consent where required and otherwise legitimate interests
We will tell you when providing data is mandatory. If you refuse, some features may not be available.
Marketing
If you hold an account or have opted in, we may send marketing messages that you can control in account settings or by contacting support. Opting out does not affect important service messages.
Disclosures and Transfers
We share data with service providers who support IT, payments, identity checks, game software, communications, and professional services. Authorities may receive data where the law requires it. Any third party must follow written instructions and protect confidentiality.
Security
We apply administrative, technical, and physical safeguards to protect personal data and limit access to people with a business need. If a data breach creates a legal duty to notify, we will do so.
Retention
Data is retained only as long as needed for the purposes described or to meet legal, tax, accounting, and regulatory requirements. We may keep anonymised statistics indefinitely.
Your Rights
You may have rights to access, correct, erase, restrict, or object to processing, to portability, and to complain to a supervisory authority. To help protect accounts, we may ask for proof of identity and will respond within one month where possible.
Cookies
Cookies and similar tools support sign-in, security, preferences, and analytics. You can manage non-essential cookies via browser settings or on-site controls, though essential cookies are needed for core functions.
Third-Party Links
External links may appear on the site. We do not control third-party privacy practices and recommend reviewing their policies.
Changes to this Notice
We review this notice regularly and post updates here. Continued use after an update means you accept the revised terms.